Train your team for
the conversations
that matter.

Difficult customers. Skeptical prospects. Your staff speak out loud, the AI plays the other side, and every response is scored and coached.

Get your team started → See how it works ↓

Hospitality Financial services Retail Healthcare Sales teams

Tension

65%

Annoyed

Turn

2/4

In progress

Time left

2:14

of 5:00

Unflustered.

Hi Sarah

Turn 2 of 4 02:14

Tension

Annoyed

😤

James Wong

Business traveller

"I confirmed a suite. I have a client dinner in two hours. What exactly are you going to do about this?"

🎙️

Tap to speak your response

Empathy

74%

Above avg

Composure

68%

On track

Pts avail.

100

Level 1

87%

Weekly compliance

Staff trained this week

+12pts

Avg score gain

Two critical
conversation types.

Customer Support

The guest is furious.
What does your staff member say next?

"I confirmed a suite three weeks ago. I have a client dinner in two hours. What exactly are you going to do about this?"

Overbooked hotel · Level 8

"This is the third time I've called. Nothing has been fixed. I'm putting this on every review site I can find."

Escalating complaint · Level 14

Empathy Composure Professionalism Resolution

Sales

The prospect pushes back.
How does your rep respond?

"We're already using a competitor and honestly we're pretty happy with them. Why would we switch?"

Objection handling · Challenger · Level 10

"Look, I've heard the pitch. The pricing just doesn't work for us at this stage."

Price objection · Gap Selling · Level 16

Discovery Positioning Confidence Advancement

How it works

A flight simulator
for customer service.

Pilots practise emergencies before they happen. Your staff do the same. Safe. Scored. Every day.

AI plays the customer

Angry guest. Billing dispute. Overbooked room. Realistic pressure, every time.

Staff speak out loud

No multiple choice. They speak naturally. The customer reacts in real time.

Tension meter shifts

The customer gets calmer or more furious based on exactly what your staff says.

Coaching after every session

What de-escalated them. What made things worse. Turn by turn.

What staff practise

Real situations.
Real pressure.

📋

Missing reservation

11pm. No booking found. Conference at 8am tomorrow.

Resolution

😡

Threatening a bad review

Checkout. Multiple issues. "1-star reviews on every platform."

Composure

🌡️

Broken air conditioning

Stayed all night. Maintenance never came. Guest is furious.

Empathy

💳

Billing dispute

Minibar charges disputed. Flight in 45 minutes.

Professionalism

🏨

Overbooked hotel

Confirmed booking. No rooms. 10pm. Unfamiliar city.

Resolution

🔊

Noise at midnight

Called twice. Still noisy. Early flight. Breaking point.

Composure

⭐

VIP complaint

42 stays this year. Suite preference ignored. Cold, deliberate.

Empathy

🚪

Room not ready

Travelling since 5am. 2pm check-in. Room still not available.

Professionalism

What we measure

Four dimensions.

Every simulation scores your staff across four dimensions, tracked individually so you can see exactly where each person needs work.

Empathy

Connecting with the person, not just processing the complaint.

Composure

Staying measured when the customer is not.

Professionalism

Ownership and clarity, even when you did not cause the problem.

Resolution

Moving toward an outcome. Not just de-escalating.

For managers

See exactly who is ready
for the hard conversations.

Weekly challenge compliance. Individual scores. Who needs support. Updated every Monday.

87%

Weekly compliance

Simulations this week

Staff behind target

74%

Avg composure score

Employee	Avg score	Empathy	Status
Sarah Chen Receptionist	82%	88%	On target
Marcus Reid Front Desk	79%	71%	On target
Priya Nair Guest Relations	61%	58%	1 of 3 done
Tom Adeyemi Concierge	n/a	n/a	Not started

Getting started

Up and running
within the hour.

Set your sector. Choose staff types. Invite employees. They get a setup link by email. No IT needed.

Staff train by speaking

Voice-first. Speak freely. The AI plays the customer and reacts in real time. Scored on empathy, composure, professionalism, and resolution.

You see who is improving

Weekly challenge compliance. Individual scores. Broken down by role and area.

How it works

A flight simulator
for sales conversations.

Your reps face a skeptical prospect built from your product, ICP, and methodology. They speak. The prospect reacts. Every turn is scored.

AI plays the prospect

Skeptical VP. Budget objection. Competitive pushback. Built from your actual ICP.

Reps speak out loud

Discovery questions, positioning, handling objections. The prospect reacts to every word.

Interest meter shifts

The prospect warms or cools based on how well your rep listens, positions, and advances.

Coaching after every call

Where they built momentum. Where they lost it. Specific, methodology-aligned feedback.

What reps practise

The conversations
that close deals.

🏁

Competitor is cheaper

"We got quotes from three others. You're 40% more expensive."

Positioning

😐

Happy with current vendor

"We've been with them three years. No real reason to switch."

Discovery

🗓️

Not the right time

"Budget is frozen. Reach out again in Q3."

Advancement

📤

Send me a deck

"Just email something over. I'll have a look when I get a chance."

Discovery

🏛️

Needs board sign-off

"This would need approval from four people above me."

Advancement

📊

Prove the ROI

"Give me a number. What's the actual return here?"

Positioning

🤐

Tried it before

"We invested in something similar two years ago. It didn't stick."

Confidence

📬

Passed to procurement

"I'm handing this to procurement. They'll run the process."

Advancement

What we measure

Four dimensions.

Every sales simulation scores your reps across four dimensions aligned to your methodology, tracked individually so you know who can actually close.

Discovery

Uncovering the real problem before presenting anything.

Positioning

Making value land against their specific situation, not in the abstract.

Confidence

Holding your ground on price and value without becoming defensive.

Advancement

Moving toward a clear next step, not just keeping the conversation alive.

For sales managers

See exactly who
can handle the pressure.

Rep scores by call type. Objection handling rates. Discovery depth. Who is closing-ready and who needs work.

91%

Weekly compliance

Simulations this week

Rep behind target

68%

Avg discovery score

Rep	Avg score	Discovery	Status
James Okafor Account Executive	84%	79%	On target
Maya Thornton Senior AE	77%	81%	On target
Dev Patel SDR	58%	44%	1 of 3 done
Chloe Brennan Account Executive	80%	67%	On target

Getting started

Your reps are training
within the hour.

Set your sales context

Your product, ICP, methodology, and key principles. The AI prospect is built around your specific deal, not a generic template.

Reps practise by speaking

Discovery calls, objection handling, closing. Voice-first. The prospect reacts in real time. Scored against your methodology.

You see who can close

Discovery depth. Objection handling rates. Advancement scores. Individual breakdowns updated weekly.

Train your team for
the conversations
that matter.

Two critical
conversation types.

A flight simulator
for customer service.

Real situations.
Real pressure.

Four dimensions.

See exactly who is ready
for the hard conversations.

Up and running
within the hour.

A flight simulator
for sales conversations.

The conversations
that close deals.

Four dimensions.

See exactly who
can handle the pressure.

Your reps are training
within the hour.

Any team facing a conversation
they cannot afford to lose.

Better conversations
starting this week.

Train your team forthe conversationsthat matter.

Two criticalconversation types.

A flight simulatorfor customer service.

Real situations.Real pressure.

Four dimensions.

See exactly who is readyfor the hard conversations.

Up and runningwithin the hour.

A flight simulatorfor sales conversations.

The conversationsthat close deals.

Four dimensions.

See exactly whocan handle the pressure.

Your reps are trainingwithin the hour.

Any team facing a conversationthey cannot afford to lose.

Better conversationsstarting this week.

Train your team for
the conversations
that matter.

Two critical
conversation types.

A flight simulator
for customer service.

Real situations.
Real pressure.

See exactly who is ready
for the hard conversations.

Up and running
within the hour.

A flight simulator
for sales conversations.

The conversations
that close deals.

See exactly who
can handle the pressure.

Your reps are training
within the hour.

Any team facing a conversation
they cannot afford to lose.

Better conversations
starting this week.